Supporting Growth and Leadership at a Premier Concierge Medical Practice
Client: Gary S, a primary care physician and entrepreneur
Challenge:
Gary is a dedicated physician committed to delivering personalized, high-quality medical care through his growing concierge medical practice. As the practice expanded, it faced operational challenges, leadership development needs, and the necessity to maintain its core values during this period of growth.
Approach:
Operational Assessment:
To identify pressure points and opportunities for improvement, I conducted a comprehensive operational assessment. This included in-depth interviews with team members across all levels—administrative staff, nurses, and physicians. The assessment highlighted key areas needing attention, including workload distribution, communication systems, and operational inefficiencies.
COO Search:
Recognizing the need for strong leadership to support the practice's evolution, I led a search for a Chief Operating Officer. This process involved crafting a role profile aligned with the practice's values, sourcing and vetting candidates, and ensuring that the selected candidate could seamlessly integrate into the team while driving operational excellence.
Leadership Coaching:
I have been coaching Gary on a range of leadership challenges and opportunities. This ongoing collaboration includes exploring strategies to navigate team dynamics, enhance decision-making processes, and align the practice's growth trajectory with its foundational commitment to personalized, thorough care.
Outcome:
By addressing operational bottlenecks, strengthening the leadership team, and supporting Gary as a leader, the practice has been able to sustain its growth while maintaining its "secret sauce" of exceptional medical care. Team members report improved efficiency and morale, and patients continue to receive the highly personalized care that sets the practice apart.
Client Feedback
I must tell you how much I appreciate your skills and insights as a seasoned executive. I have admired the CEOs that I have as patients over the years not understanding the skill set. But I recognize the quick thinking, knowledge, eloquence, creativity, and trust that you bring to our meetings. It is an incredible balance that inspires me! Your wisdom and experience is so impressive and I really enjoy learning from you. Thank you for being a role model to me as I move into this new role.
Gary, Primary Care Physician and Entrepreneur
Supporting the National Coalition for Cancer Survivorship (NCCS)
Background
Since 2020, Sachar Solutions has partnered with the National Coalition for Cancer Survivorship (NCCS) whose mission is to advocate for quality cancer care for all people touched by cancer. Over this period, our collaboration has focused on enhancing organizational capacity, strategic alignment, and talent acquisition to meet NCCS's ambitious goals.
Our Engagement
Sachar Solutions has supported NCCS across several critical areas:
Talent Acquisition
Conducted nearly 10 searches, including for positions in policy, development, advocacy, and communications, ensuring NCCS has a strong team aligned with its mission.
Strategic Visioning and Retreat Facilitation
Worked with the Board and NCCS leadership team to develop a strategic visioning document for use with external stakeholders – to outline the organization mission, vision, values, strategies, and priorities.
Coaching Leadership and Staff
Provided tailored coaching to members of the leadership team and staff to enhance individual and organizational performance.
Annual Staff Retreats
Designed and facilitated retreats for two years during a period of staff transition and organizational restructuring.
Client feedback
Thank you very much for your help and support. I am grateful that we have had so many opportunities to collaborate. You are truly amazing and such a wonderful mentor, coach, and supporter.
Shelley Fuld Nasso, CEO, National Coalition for Cancer Survivorship